Returns and Exchanges

Return of a product to BilveTek Store is subject to the following terms and restrictions:

  • Standard Product.  Any unused Standard Product purchased via this Site unless otherwise indicated may be returned within thirty (30) days from the original invoice date for a refund.  Any refund for Standard Product returned to BilveTek Store is subject to satisfactory inspection and approval by BilveTek Store of the returned product.
  • Non-Inventory Product. BilveTek Store reserves the right to refuse return of any Non-Inventory Product.
  • Custom Product. Any Custom Product offered by the Site is manufactured according to a set of unique design parameters provided by you.  The Custom Product will not be accepted for return, and no refund will be provided for the Custom Product. In the event that the Custom Product you receive varies significantly from your unique design parameters, you must inform BilveTek Store of any such discrepancy within seven (7) days from the invoice date so that BilveTek Store may investigate the situation.  After concluding the investigation, BilveTek Store may instruct you to return the Custom Product.

Return Shipping Expenses. YOU ARE RESPONSIBLE FOR ALL SHIPPING EXPENSES WHEN YOU CHOOSE TO RETURN A PRODUCT TO BilveTek Store. IF YOU ARE SHIPPING THE PRODUCT INTO TURKEY FROM ANOTHER COUNTRY, THEN YOU ARE RESPONSIBLE FOR ALL TAXES, DUTIES AND FEES ASSOCIATED WITH RETURNING THE PRODUCT TO BilveTek Store.

Refund Amount. Refunds for returned items will be for the invoice amount less a 15% restocking fee. The restocking fee applies to all items which are returned to BilveTek Store for refund. BilveTek Store will not refund any shipping costs in either direction (you to BilveTek Store or BilveTek Store to you).